We have been helping our clients with online customer self-service for over a decade. We’ve dealt with all the complexities of balancing what a mammoth back-end system can (or can’t) do, and what customers need to do and how they need to do it.

We know about online customer self-service

Our code base (EngineX) allows us to provide customer self-service solutions that are feature-rich, appropriate and VERY cost effective. Over the years we have been involved in a number of projects for some large South African corporate clients. These solutions include:

• Ecommerce functionality and integration
• Online presentment of invoices and statements
• The tracking and workflow of online sales leads
• Customer content and functionality like coverage maps and product selection tools
• Customer service request forms
• Online fulfilment of service requests
• Custom account summary pages
• Email tracking and workflow systems
• Knowledge management systems
• Front-end integration to large enterprise back-ends
• Authentication and customer profiling systems that underpin all of the above

Need help with online customer self-service ?